Refund & Returns Policy

Due to the nature of our products — which are intended for intimate use, supplementation, and direct contact with the body — we do not accept returns or issue refunds under any circumstances once your order has been shipped.

This policy follows strict health, hygiene, and safety regulations to protect our customers and ensure product integrity, in full compliance with international sanitary standards and FDA guidelines in the United States.

📦 Damaged or Incorrect Product
If your product arrives damaged or you receive the wrong item, please contact us within 48 hours of receiving your package by emailing us at soporte@wo-fresh.com

To help us resolve the issue quickly, please include:
Clear photos of the product
Photos of the packaging
Our team will be happy to assist you and work toward a resolution.

💡 Important Reminder
Please double-check your order carefully before completing your purchase to ensure accuracy.